Troubleshooting: View Not Appearing as Expected

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Troubleshooting

TABLE OF CONTENTS

• Home Page
• Confirm the Correct Form View Config Is Applied
• Check Form List Assignment
• Review Workflow Location Settings
• Validate Workflow Filters and Options
• Check Workflow Status Filters
• Validate Permissions
• Confirm Front-End UI Settings
• Refresh and Retest
• Quick Checklist

If a form view is not visible on the front end, use the steps below to identify and resolve the issue.

Confirm the Correct Form View Config Is Applied

Issue: The expected view does not appear in the UI.

What to check:

• Navigate to Admin Tools → Application Manager.
  
  

• Open the relevant application section.
  
  

• In Details → Settings, confirm the Config Group matches the intended Form View Config.Common cause:
  The application section is pointing to a different Form View Config than expected.

Verify the View Exists and Is Not Deleted
Issue: Other views appear, but a specific view is missing.

What to check:

• Open Admin Tools → Form View Config.
  
  

• Select the relevant configuration.
  
  

• Confirm the view:

  • Exists in the view list

  • Has not been deleted or renamed

Common cause:
The view was removed or renamed during cleanup or cloning.

Check Form List Assignment

Issue: The view appears but shows no forms.

What to check:

• Open the view and go to the Details tab.
  
  

• Confirm a Form List View is selected.
  
  

• Next, Navigate to the List Manager.
  
  

• Locate the Form from the list titles.
  
  

• Verify the referenced Form List contains data.

Common cause:
The view is pointing to an empty or incorrect Form List.

Review Workflow Location Settings

Issue: Forms exist but are not visible in the view.

What to check:

• Navigate to View Form Config, then under the Details tab, review Locations.
  
  

• Ensure the workflows you expect to see are included.

Common cause:
Forms exist in a workflow location that is not selected in the view configuration.

Validate Workflow Filters and Options

Issue: Only some forms appear, or expected workflows are missing.

What to check:

• Open the Workflow Settings tab.
  
  
• Review enabled options such as:
  • Pending
  • My Form
  • Assigned
  • Action
  • Drafts
  • Forms on / not on a workflow

Common cause:
Filters are too restrictive and exclude valid workflows.

Check Workflow Status Filters

Issue: Forms in certain statuses are missing.

What to check:

• Review selected Workflow Statuses.
  
  

• Look for:

  • Deprecated statuses

  • Manually entered legacy statuses

• Confirm that the form’s current workflow status is included.
  
  

Common cause:
The status is not selected or has been deprecated.

Validate Permissions

Issue: The view appears for some users but not others.

What to check:

• Open the Permissions tab for the Form View Config.

• Confirm the user:

  • Has access to the view

  • Has permission to see the underlying forms and workflows

Common cause:
Permission restrictions prevent the view or its data from being displayed.

Confirm Front-End UI Settings

Issue: The view exists but cannot be selected or interacted with.

What to check:

• In the View Options tab, review settings such as:

  • Hide Create Button

  • Left Panel

  • Show Background Panel

• Confirm that no UI options unintentionally hide key elements.
  
  

Common cause:
UI settings hide controls or panels needed to access the view.

Refresh and Retest

Issue: Changes were made, but are not reflected immediately.

What to do:

• Refresh the browser.
• Log out and log back in if needed.
• Reopen the application section and filter menu.

Common cause:
Cached UI state or session data.

Quick Checklist

Before escalating, confirm:

• Correct Form View Config is applied

• View exists and is configured correctly

• Form List contains data

• Workflow locations, statuses, and date ranges include expected forms

• User permissions allow access